Emergency call outs are not uncommon, more of an expected event at an unexpected time for FCS and its staff.
Our Project on this occasion was a South London Crematorium. The main Sewage system within the boundry of the property had become blocked causinga serious back-up of sewage into the office area.
The Accounts office and the key area of management for the day to day operation of the facilities was badly soiled and uninhabitable; posing a serious risk to health.
On receiving our clients call an assesment team were sent in with a lead operator. An evaluation of the contaminated area and services required was sent back to our head office along with a video clip to assist in a fair and accurate estimate of work. This enabled the office to offer a verbal quotation wich was subsequently followed up with a written report and estimate.
This method enabled the client to make a swift decision and allowed for an almost immeadiate start to the extensive task of solving the blockage and the clean up to allow the facility to function ready for the working day.
- Overnight event causing closure of office.
- Health and safety issue due to raw sewgage backup into the office
- Removal of all contaminated material and steralisation of area
- Refit all office equipment and materail back to working requirements
- Full protective clothing suits required for work team
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- Rapid response.
- Verbal and written quotation.
- Immediate start.
- All waste material removed.
- Left ready for work.
Up and running ready for business, exactly as required with no fuss. Just a job well done. Congratulations to the team.
The office clear up was mission critical to the client. Our rapid involvment and a fair and reasonable quote enabled immeadiate decision making by the client and a swift resolution to the problem.